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Shipping Policy

Free Worldwide Shipping

Hipok proudly ships worldwide at no additional cost. Shipping is entirely on us—no matter the order type or destination.

Order Processing Time

Please allow 3 to 5 business days for us to process your order and prepare it for shipment.

Estimated Delivery Times

Shipping times may vary depending on your location and customs procedures.

European Union:

  • Standard Shipping: 7–10 business days

  • Express Shipping: 5–7 business days

USA & Canada:

  • Standard Shipping: 7–10 business days

  • Express Shipping: 5–7 business days

Rest of the World:

  • Standard Shipping: 10–15 business days

  • Express Shipping: 7–10 business days

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays

Please note that Hipok is not responsible for delays caused by the courier or customs. If 20 business days have passed and you haven’t received your package, contact us at info@hipokbrand.com with your Full Name and Order Number. We'll be happy to assist you.

In rare cases where an item is lost in transit, you will be offered a full refund or we’ll work together to find the best solution for you.

Returns

We hope you love your purchase, but if something isn’t quite right, you have 14 days to return your items for a full refund.

Returned items must be:

  • Unused and unaltered

  • In their original condition, with tags and packaging included