FAQ

Our shipping times typically range from 5-10 business days depending on your location and the shipping method selected at checkout. For more accurate estimates, please refer to our Shipping Policy page.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24-48 hours for the tracking code to become active.

Yes, once your order is successfully placed, you will receive an order confirmation email containing a unique confirmation number. This number can be used for reference in case you need to contact our support team regarding your order.

If you encounter any problems or have questions about your order, our dedicated customer support team is here to assist you. Please reach out to us via email at info@hipokbrand.com or through our Contact Us page, and we will respond to your inquiry as soon as possible.

To select the right size for your items, we recommend referring to our Size Guide, which provides detailed measurements and fitting information for each product. If you need further assistance, feel free to contact our customer support team for personalized sizing advice.

Contact our customer service at info@hipokbrand.com and we'll get back to you with the Return Address and Instructions within 1-3 Business Days.

Once the order is confirmed by our warehouse, the refund will be made directly to the account with which the payment was made.

In case of size change, just indicate the correct size and our warehouse will automatically take care of the shipments.

We do not provide Return Labels. All Return Shipping will be paid by the customer. HIPOK takes no responsibility for missing incoming deliveries of a return.

Please ensure Return Shipping method be via a registered and/or traceable postal service as return parcels remains the responsibility of the customer until it has been signed for at HIPOK warehouse.

Order cancellation can only take place within 6-hours after order is placed. Orders cancelled will be back to original payment method.

Order cancellation or amendments made after 6-hours after order is placed will not be guaranteed.

We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers. Simply choose your preferred payment option during checkout and follow the instructions to complete your purchase securely.

We are currently looking for a skilled graphic designer to join our team. The ideal candidate should have experience in creating visually compelling designs and be proficient in tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software. Strong creativity, attention to detail, and the ability to work collaboratively on projects are essential.

To apply, send an email to: info@hipokbrand.com or fill out the form